"No company that we have ever dealt with
is this committed to customers and support!"

No part-timers here!  We've got a team of employee-owners.  That means technical support from people that write the products and it means continued support from the same people.  In addition, we enhance our products daily and issue new updates each quarter (sometimes sooner).  When we release new versions, we start working on the next one... unheard of in the software business, routine at FinSoft! 

Tutorials

Download, Tutotials and the Latest Versions  AssetWriter - 04/06/07 - 2007.0.0     AssetReader - 04/06/07 - 2007.1.2

Release Notes

Methods of Support:
Ask any prospective vendor about their support and compare it to our outstanding support

We Own The Company - Unlike other software companies, FinSoft is owned and operated by the people that wrote the program, the help files, this web page and more.  We provide insight and support that others can't.  Not just now, but for the future as well.

Help Files - We have the best help files available.  Using a visual approach that makes context sensitive help available on each screen of AssetWriter and AssetReader, we put answers at your fingertips. 

Tutorials - We are using Flash and Java to build tutorials that show how to complete specific tasks.  Links in the Help Files are used to invoke the tutorials from within the software.  Links on the download page also include these tutorials. 

Tech Support Phones - (410) 747-7994 or (410) 908-6547 during normal business hours.  We also carry cell phones and forward calls to these numbers in the evenings and on weekends.

E-Mail - Send us a detailed description of the problem and we'll get right on it.  If you have an unusual problem that appears to be specific to the examination that you are working on, send the database file so that we can see your particular problem.  We can be reached at:

Tech Support Patches - Licensed users are sent e-mail messages that patches are available from our FTP site.  We also e-mail or send patches to those without access to the world wide web.  Web links within the software provide rapid updates as patches are deployed.

Our Own FTP Server - Since we have our own internet server and not a third party internet service provider, we can send patches to users in minutes.  Since most banks have high speed connections and most field examiners have modems, we can respond in real-time.